At Soup Zen Hot Pot ("Soup Zen", "we", "our", "us"), we are committed to respecting and protecting the privacy of our guests. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you dine with us, use our website, or interact with our services.
By using our website or services, you agree to the terms outlined in this Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our website or services, you may provide personal information including, but not limited to:

• Contact Information: name, email address, phone number, mailing address.

• Payment Information: credit card or other billing details when placing an order or making a reservation.

• Order History: online orders, reservations, preferences, and feedback you provide.

1.2 Information Collected Automatically (Usage Data)

We may automatically collect information about your interaction with our website, including:

• Device Information: device type, operating system, browser type, IP address.

• Browsing Activity: pages visited, time spent, referral URLs.

• Cookies & Tracking Technologies: used to improve website performance and user experience.
  You may manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process orders and reservations and provide customer support.

• To communicate with you regarding confirmations, reminders, promotions, and service updates.
  You may opt out of marketing communications at any time.

• To improve our website and services through analytics and user behavior insights.

• To comply with legal obligations, including fraud prevention, tax requirements, and applicable laws.

3. How We Share Your Information

We may share your information under these circumstances:

3.1 Service Providers

With trusted third-party partners who assist in operating our website, processing payments, handling online orders, reservations, and marketing (e.g., Wix platform, payment processors, delivery services).

3.2 Business Transfers

In cases of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

3.3 Legal Requirements

We may disclose your information to comply with a legal obligation, court order, or request from authorities.

3.4 With Your Consent

If you explicitly agree to share information with third parties (e.g., promotional partners).

4. Cross-Border Data Transfer (Required by Quebec Bill 25)

Some of our service providers, including the website host Wix, may store or process your information outside Quebec, including the United States.

We take reasonable measures to ensure that your data receives adequate protection, but foreign jurisdictions may have different privacy laws.
By using our website, you consent to the transfer of your information outside Quebec when necessary.

5. Your Privacy Rights

In compliance with Quebec’s Law 25 and Canadian privacy laws, you have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Withdraw consent for certain uses of your data.

• Request deletion of your personal information, subject to legal limitations.

To exercise your rights, please contact our Privacy Officer (details below).

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

Once no longer needed, information is securely deleted or anonymized.

7. Security of Your Information

We use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no data transmission or storage method is 100% secure.

8. Third-Party Links

Our website may contain links to external third-party sites that are not operated by Soup Zen.
We are not responsible for their content or privacy practices.
We encourage you to review their privacy policies when visiting those sites.

9. Children’s Privacy

Our website and services are not intended for children under 13.
We do not knowingly collect information from children under 13.
If you believe your child has provided us with personal information, please contact us and we will take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
When we make updates, we will revise the Effective Date at the top of the page.
We encourage you to review this Policy periodically.

11. Contact Us (Required under Quebec Law 25)

If you have any questions, concerns, or requests related to your personal information, please contact our Privacy Officer:

Email: dolarshophotpot@gmail.com

Address: 1234 Rue Bishop, Montreal, QC

Phone: 4383750600