Welcome to Soup Zen (“we”, “us”, “our”).
By accessing or using our website at https://www.soupzenhotpot.com/ (“Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”).
If you do not agree with these Terms, please refrain from using the Website.

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1. Acceptance of Terms

By using the Website, you represent and warrant that:

• You are at least 18 years old and legally capable of entering into a binding agreement.

• You will use the Website only for lawful and personal purposes.

• You will not use the Website in any way that may violate applicable Canadian or Québec laws, including trademark, copyright, or consumer protection regulations.

You agree that all information provided by you through the Website is true and accurate.
You are responsible for supervising the use of this Website by any minors accessing it under your account or device.

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2. Online Ordering & Reservations

Orders

You may place food and beverage orders through the Website.
All orders are:

• Subject to confirmation

• Subject to availability

• Subject to cancellation in the event of errors (including pricing errors)

We reserve the right to refuse or cancel any order at our discretion.

Payments

Payments for orders must be made at the time of purchase.
You agree to provide accurate payment information.
Payments are processed through third-party payment processors; therefore, Soup Zen does not store or handle your full payment details.

Refunds & Cancellations

Refunds and cancellations follow the policies outlined on the Website or the ordering platform you use.
If you experience issues with an order, please contact us directly.

Reservations

Reservations made through the Website are subject to availability.
We may modify or cancel reservations when necessary.
Reservation cancellations must follow the policy of the specific Soup Zen location.

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3. Intellectual Property

All content on the Website—including text, images, logos, graphics, icons, and layout—is owned by Soup Zen or its licensors and is protected under Canadian and Québec intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

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4. Prohibited Use

You agree NOT to use the Website to:

• Attempt to disrupt or interfere with the Website’s security

• Collect information about other users without their consent

• Use automated tools (robots, scraping tools) without authorization

• Upload harmful or illegal content

• Violate any applicable municipal, provincial (Québec), or federal laws

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5. Limitation of Liability (Québec-compliant language)

To the fullest extent permitted by applicable Québec and Canadian law:

Soup Zen is not liable for:

• Any indirect, incidental, or consequential damages

• Any errors, inaccuracies, or omissions in Website content

• Any temporary unavailability or interruptions of the Website

• Any damages resulting from use of third-party services linked to our Website

Nothing in this section limits liability where Québec consumer protection laws prohibit such limitations.

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6. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Soup Zen, its employees, owners, directors, and partners from any claims arising from:

• Your use of the Website

• Your violation of these Terms

• Your infringement of third-party rights

• Misuse of Website content

This section does not limit rights that cannot be waived under Québec consumer protection laws.

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7. Third-Party Links

The Website may contain links to third-party websites or services.
We are not responsible for:

• Their content

• Their policies

• Their security

• Their accuracy

Your use of third-party platforms (ex: Google Maps, Instagram, online ordering systems) is governed by their terms of use.

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8. Changes to These Terms

We may update these Terms at any time by posting the revised version on the Website.
The updated Terms become effective immediately upon posting.
Your continued use of the Website after changes means you accept the updated Terms.

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9. Applicable Law

These Terms are governed by the laws of the Province of Québec, and the federal laws of Canada applicable therein.

Any disputes shall fall within the jurisdiction of the courts located in Montréal, Québec.

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10. Contact Information

If you have any questions about these Terms, please contact us:

Soup Zen Hot Pot
Email: dolarshophotpot@gmail.com
Address: 1234 Rue Bishop, Montréal, QC
Phone: 438-375-0600